Shipping policy
Where’s my order?
Your order goes through the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Shipment Confirmation, and Delivery Status Notification.
- Order Confirmation
- Shipment Confirmation
- Order Delivered
How long does it take to receive my order, and how much will it cost to ship?
- Processing Time: All orders are processed within 3 – 5 business days. It takes 1 – 3 days to ship your order to our warehouse. Put your name and address on it and ship it out.
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Shipping Time: You will receive your order within 7 – 12 business days (depending on the destination) from the date that it is shipped out, not the date when the order is placed.
If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email. - Shipping Cost: Free
Tracking
Once your order has left our warehouse, you will receive a shipment confirmation email with a tracking number. Orders may ship in multiple packages if you have your tracking number from the shipment confirmation email.
For international shipping, tracking maybe stop once the package is handed over to the country’s international carrier. Full tracking (marked as delivered on tracking) is only provided for Canada and Australia.
Return & Exchange Policy:
Currently, there is NO return policy for change of mind or errors you made in your order. We only accept returns or exchanges for the item you purchased if it is defective within 30 days of the date of delivery. (Please check our Return & Exchange Policy).
If you have any questions about the delivery and shipment of your order, please contact us via service@mrawarm.com.